Frequently Asked Questions

Frequently Asked Questions

Find answers to common questions about shopping with ALB LONDON UK.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other payment methods displayed at checkout.

Is it safe to shop on your website?
Yes! We use secure SSL encryption to protect your personal and payment information.

Can I modify or cancel my order?
Please contact us immediately at hello@alblondon.co.uk. If your order hasn't been processed yet, we'll do our best to help.

Sizing & Fit

How do I choose the right size?
Please refer to our size guide on each product page. If you're between sizes, we recommend sizing up. Many customers mention in reviews if items run small or large.

Do you offer size exchanges?
Yes! Contact us within 14 days of delivery to arrange a size exchange, subject to availability.

Shipping

How long will my order take to arrive?
UK standard delivery takes 3-5 business days. Express delivery takes 1-2 business days. International delivery times vary by location.

Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times are calculated at checkout.

How can I track my order?
You'll receive a tracking number via email once your order ships.

Returns

What is your return policy?
You have 14 days from delivery to return unworn items with tags attached. See our Returns & Exchanges page for full details.

Who pays for return shipping?
Return shipping is the customer's responsibility unless the item is faulty or incorrect.

Pre-Orders

How do pre-orders work?
Pre-order items will ship according to the estimated date on the product page. You'll be charged when you place your order, and we'll notify you when it ships.

Still Have Questions?

Contact us at hello@alblondon.co.uk and we'll be happy to help!